We can take payment via online UK Internet Bank transfer or via Paypal. If you prefer to use Paypal, please note that there are 3.5% fees to also pay which will be added to your invoice.
Please note that there is a Tourist Tax charged in resort for adults only. This is €1.50pppn. Weekly stay thus €10.50 per adult.
Transfers to/from Geneva airport cost about €25pp each way for their transfers. This cost is payable in resort.
As of April 2014, Chalet Owners are now required to conform to an EU regulation preventing them from collecting their clients at the airport unless they have a CPC qualification. We employ only services who are legally able to fulfil this duty. On some occasions we employ the services of other transfer companies. Arrival/Departure flights must be within the hours of 0930hrs to 1600hrs.
Groups arriving after these times will not be provided with an evening meal as unlikely to arrive in resort at a respectable time. Additional cost to provide a service for several journey’s will apply in some circumstances. If there are more or less than 8 people staying in your chalet, there is a possibility you will be required to be flexible about your departure timings to coincide with others and share a transfer. On rare occasions, you may be asked to wait for other flights to arrive or depart earlier than you would like.
If you would like a definitive time (Private Transfer) for leaving or to be collected immediately at the airport with no waiting around, please inform us at time of booking so these arrangements can be made. An additional cost will be applied. Alternative transfer companies may be contracted to fulfil the task of transferring you to/from Chatel. If you have any questions regarding your transfers to/from Chatel, please enquire and we will assist you in clarifying if additional charges apply or not. Our decision is final. If your transfer is delayed due to bad weather or other circumstances, you are asked to remain patient and flexible as all efforts will be made to get you to your destination as soon as possible.
If your flight is delayed more than 2 hours, we have the right to abort the transfer with no refund and you will have to claim from your insurance company. We will then assist in making a new reservation for a transfer as soon as practicable which will be charged additionally. If your flight is delayed a surcharge will be made for each hour after the first, the driver is expected to wait at the airport. Whilst every care is taken, we will not accept responsibility for any damage caused to your property during the journey or for example you are late for your flight due to mechanical failure, accidents or traffic. Check out time from our chalets is 0930hrs as it is often necessary to prepare the chalet for incoming groups the same day. No facility is made for showering or changing after this time.
We offer a bespoke service for both lift passes and arranging ski hire so you do not have to worry about any of this.
For your skis to be delivered to your chalet and a bespoke ski fitting service, book your skis through the following link:
The cost for ski passes are as follows for the winter season 2020.21 and can be ordered through us so they are waiting at the chalet for you:
- Adult full PDS area – 6 days – €280
- Junior (16-18) full PDS area – 6 days – €249
- Child (5-15) full PDS area – 6 days – €214
- Adult Chatel area – 6 days – €215
- Junior (16-18) Chatel area – 6 days – €195
- Child (5-15) Chatel area – 6 days – €164
Please enquire direct to the links below for full details of Child Care options – we appreciate that in order for parents to be able to relax and enjoy themselves, the children must be happy and taken care of.
Whether you require ski school, Nanny Service, Creche or a combination of all, ensure you book these are far in advance as possible.
We have found the ESI Chatel ski school are fantastic for group lessons both for children and adults. The lessons run from 9-11am and are fantastic value. To book please visit their website direct:
For the local creche, please call them direct. Be aware, they do become full very quickly!!
For a private Nanny service, please visit the following link:
Cancellation takes effect on the date we receive your notification:
Your deposit and full payment will be retained in the event of cancellation and we are unable to fill your spaces reserved at the same price.
Please note, it is advisable to book all necessary travel insurance before arrival, as this is not included in any of our prices.
Any goods or services supplied by ALPINE BREAKS whilst in the resort must be paid for in euros. Transfers to/from Geneva airport can be arranged for those booking self catered at an additional cost as these are not included in the self catering package. Please note, that we have the right to cancel or amend a booking should circumstances occur which are beyond our control. For your comfort and safety, advice will be given at the chalet regarding use of the Hot Tub and other facilities. Abuse of these facilities or disrespect of the property may result in you being asked to leave the property with no refund.