PRICE & AVAILABILITY

We can take payment via online UK Internet Bank transfer or via Paypal. If you prefer to use Paypal, please note that there are 3.5% fees to also pay which will be added to your invoice.

Please note that there is a Tourist Tax charged in resort for adults only. This is €1.50pppn. Weekly stay thus €10.50 per adult.

Transfers to/from Geneva airport cost about €25pp each way for their transfers. This cost is payable in resort.

As of April 2014, Chalet Owners are now required to conform to an EU regulation preventing them from collecting their clients at the airport unless they have a CPC qualification. We employ only services who are legally able to fulfil this duty. On some occasions we employ the services of other transfer companies. Arrival/Departure flights must be within the hours of 0930hrs to 1600hrs.

Groups arriving after these times will not be provided with an evening meal as unlikely to arrive in resort at a respectable time. Additional cost to provide a service for several journey’s will apply in some circumstances. If there are more or less than 8 people staying in your chalet, there is a possibility you will be required to be flexible about your departure timings to coincide with others and share a transfer. On rare occasions, you may be asked to wait for other flights to arrive or depart earlier than you would like.

If you would like a definitive time (Private Transfer) for leaving or to be collected immediately at the airport with no waiting around, please inform us at time of booking so these arrangements can be made. An additional cost will be applied. Alternative transfer companies may be contracted to fulfil the task of transferring you to/from Chatel. If you have any questions regarding your transfers to/from Chatel, please enquire and we will assist you in clarifying if additional charges apply or not. Our decision is final. If your transfer is delayed due to bad weather or other circumstances, you are asked to remain patient and flexible as all efforts will be made to get you to your destination as soon as possible.

If your flight is delayed more than 2 hours, we have the right to abort the transfer with no refund and you will have to claim from your insurance company. We will then assist in making a new reservation for a transfer as soon as practicable which will be charged additionally. If your flight is delayed a surcharge will be made for each hour after the first, the driver is expected to wait at the airport. Whilst every care is taken, we will not accept responsibility for any damage caused to your property during the journey or for example you are late for your flight due to mechanical failure, accidents or traffic. Check out time from our chalets is 0930hrs as it is often necessary to prepare the chalet for incoming groups the same day. No facility is made for showering or changing after this time.