Free transfers to/from Geneva airport are subject to our policy or further charges may apply. Free Transfers are only applicable to groups reserving the whole chalet for an entire week. As of April 2014, Chalet Owners are now required to conform to an EU regulation preventing them from collecting their clients at the airport unless they have a CPC qualification. We employ only services who are legally able to fulfil this duty. On some occasions we employ the services of Alpaca transfers, a bespoke transfer company to assist as well as Magic Transfers.Arrival/Departure flights must be within the hours of 0930hrs to 1600hrs.
Groups arriving after these times will not be provided with an evening meal as unlikely to arrive in resort at a respectable time. Groups not arriving at the same time will only be entitled to one journey each way. Additional cost to provide a service for several journey’s will apply in these circumstances. If there are more or less than 8 people staying in your chalet, there is a possibility you will be required to be flexible about your departure timings to coincide with others and share a transfer. Transfers are only Free for groups of 8 or more. On rare occasions, you may be asked to wait for other flights to arrive or depart earlier than you would like.
If you would like a definitive time (Private Transfer) for leaving or to be collected immediately at the airport with no waiting around, please inform us at time of booking so these arrangements can be made. An additional cost will be applied. Alternative transfer companies may be contracted to fulfil the task of transferring you to/from Chatel. If you have any questions regarding your transfers to/from Chatel, please enquire and we will assist you in clarifying if additional charges apply or not. Our decision is final. If your transfer is delayed due to bad weather or other circumstances, you are asked to remain patient and flexible as all efforts will be made to get you to your destination as soon as possible.
If your flight is delayed more than 2 hours, we have the right to abort the transfer with no refund and you will have to claim from your insurance company. We will then assist in making a new reservation for a transfer as soon as practicable which will be charged additionally. If your flight is delayed a surcharge will be made for each hour after the first, the driver is expected to wait at the airport. Whilst every care is taken, we will not accept responsibility for any damage caused to your property during the journey or for example you are late for your flight due to mechanical failure, accidents or traffic. Check out time from our chalets is 0930hrs as it is often necessary to prepare the chalet for incoming groups the same day. No facility is made for showering or changing after this time.
We offer a bespoke service for both lift passes and arranging ski hire so you do not have to worry about any of this. Please enquire for full details of Ski Hire and Lift pass options – We arrange for all ski passes to be waiting at the chalet for you once you have told us your requirements. We save the cost and worry of P&P as well as the cost of the magnetic card which is an additional cost. We use a ski shop which is central in the village and offers the best equipment at some of the best prices including 10% discount which you will receive as our clients. Please do not be fooled by online offers as your ski shop will generally be miles away from the village and we cannot guarantee the equipment or service. If you choose to book anywhere other than our recommendation, then our service to take you to the shop and bring back your equipment will not apply. This year we also used the company ‘Skihire2u’ who are able to deliver ski equipment direct to the chalet should this be your preferred choice.
Please enquire for full details of all our Child Care options – we appreciate that in order for parents to be able to relax and enjoy themselves, the children must be happy and taken care of. Therefore, we pride ourselves on the services we are able to offer to you. Whether you require ski school, Nanny Service, Creche or a combination of all we can advise & pre- book this for you.
Cancellation takes effect on the date we receive your notification:
Your deposit and full payment will be retained in the event of cancellation and we are unable to fill your spaces reserved at the same price.
Please note, it is advisable to book all necessary travel insurance before arrival, as this is not included in any of our prices.
Any goods or services supplied by ALPINE BREAKS whilst in the resort must be paid for in euros. Transfers to/from Geneva airport can be arranged for those booking self catered at an additional cost as these are not included in the self catering package. Please note, that we have the right to cancel or amend a booking should circumstances occur which are beyond our control. For your comfort and safety, advice will be given at the chalet regarding use of the Hot Tub and other facilities. Abuse of these facilities or disrespect of the property may result in you being asked to leave the property with no refund.