RESERVATION & BOOKING

This page clarifies everything you need to know about booking your holiday with us at Alpine Breaks.

Our aim is to ensure your stay is completely hassle-free, relaxing and the most enjoyable it can be!

If you have any questions, don’t hesitate to get in touch.

Please email us at holidays@alpinebreaks.com or call on 0033 450 736871

You can reserve your accommodation with Alpine Breaks with no obligation here on our website.

Just use the Availability Search engine to find your ideal accommodation and get an initial quotation.

Then you can reserve immediately, with no obligation whatsoever. We’ll hold the booking for you for 24 hours, during which time we will be in touch to tailor your holiday to your exact requirements, confirm your group details and – if you then wish to book – take a deposit of £100 per person or the full payment if your holiday is within then next 10 weeks. We can take payment via online UK Internet Bank transfer or via Paypal. If you prefer to use Paypal, please note that there are 3.5% fees to also pay which will be added to your invoice.

On receipt of your deposit or full payment,  we will email you a Booking Confirmation, with a full breakdown of your holiday details and costs. If you have paid a deposit, the balance will be due 10 weeks prior to your arrival.

Please note that a Tourist Tax is charged in resort. This is €1.50 per adult. Children are free from this tax.

Please read our terms and conditions for qualifying for Free Transfers to/from Geneva airport – thank you

Free transfers to/from Geneva airport are subject to our policy or further charges may apply. Free Transfers are only applicable to groups reserving the whole chalet for an entire week. Smaller groups or individuals travelling at different times to the main group will incur a further cost of £25pp each way for their transfers. If arriving on any other day than Sunday, then transfers are not included and your own arrangements must be made.

Arrival/Departure flights must be within the hours of 0930hrs to 1400hrs. If your flight is not within these timings, you will be charged an additional £25pp. Thank you for your understanding.

If we do not receive a Booking sheet by 1 November each calendar year with your flight booking details and contact details in full, we will be unable to honour our promise of Free transfers and a £25pp supplement to your booking will be added to off set the cost of transfers. If booking after the 1 November, details of your transfers will be discussed if included or not.

As of April 2014, Chalet Owners are now required to conform to an EU regulation preventing them from collecting their clients at the airport unless they have a CPC qualification. We employ only services who are legally able to fulfil this duty. On some occasions we employ the services of other transfer companies.

Groups arriving after these times will not be provided with an evening meal as unlikely to arrive in resort at a respectable time. Groups not arriving at the same time will only be entitled to one journey each way. Additional cost to provide a service for several journey’s will apply in these circumstances. If there are more or less than 8 people staying in your chalet, there is a possibility you will be required to be flexible about your departure timings to coincide with others and share a transfer. Transfers are only Free for groups of 8 or more. On rare occasions, you may be asked to wait for other flights to arrive or depart earlier than you would like. Be aware that there are certain weeks in the season which are very busy. These include holiday periods but also certain March dates when the Geneva car show is on.

If you would like a definitive time (Private Transfer) for leaving or to be collected immediately at the airport with no waiting around, please inform us at time of booking so these arrangements can be made. An additional cost will be applied. Alternative transfer companies may be contracted to fulfil the task of transferring you to/from Chatel. If you have any questions regarding your transfers to/from Chatel, please enquire and we will assist you in clarifying if additional charges apply or not. Our decision is final. If your transfer is delayed due to bad weather or other circumstances, you are asked to remain patient and flexible as all efforts will be made to get you to your destination as soon as possible.

If your flight is delayed more than 2 hours, we have the right to abort the transfer with no refund and you will have to claim from your insurance company. We will then assist in making a new reservation for a transfer as soon as practicable which will be charged additionally. If your flight is delayed a surcharge will be made for each hour after the first, the driver is expected to wait at the airport. Whilst every care is taken, we will not accept responsibility for any damage caused to your property during the journey or for example you are late for your flight due to mechanical failure, accidents or traffic. Check out time from our chalets is 0930hrs as it is often necessary to prepare the chalet for incoming groups the same day. No facility is made for showering or changing after this time.

We offer a bespoke service for both lift passes and arranging ski hire so you do not have to worry about any of this.

For your skis to be delivered to your chalet and a bespoke ski fitting service, book your skis through the following link:

The cost for ski passes are as follows and can be ordered through us so they are waiting at the chalet for you:

  • Adult full PDS area – 6 days – €265
  • Junior (16-18) full PDS area – 6 days – €239
  • Child (5-15) full PDS area – 6 days – €199
  • Adult Chatel area – 6 days – €205
  • Junior (16-18) Chatel area – 6 days – €184
  • Child (5-15) Chatel area – 6 days – €154

Please enquire direct to the links below for full details of Child Care options – we appreciate that in order for parents to be able to relax and enjoy themselves, the children must be happy and taken care of.

Whether you require ski school, Nanny Service, Creche or a combination of all, ensure you book these are far in advance as possible.

We have found the ESI Chatel ski school are fantastic for group lessons both for children and adults. The lessons run from 9-11am and are fantastic value. To book please visit their website direct:

For the local creche, please visit the website. Be aware, they do become full very quickly!!

For a private Nanny service, please visit the following link:

Cancellation takes effect on the date we receive your notification:

Your deposit and full payment will be retained in the event of cancellation and we are unable to fill your spaces reserved at the same price.

Please note, it is advisable to book all necessary travel insurance before arrival, as this is not included in any of our prices.
Any goods or services supplied by ALPINE BREAKS whilst in the resort must be paid for in euros. Transfers to/from Geneva airport can be arranged for those booking self catered at an additional cost as these are not included in the self catering package. Please note, that we have the right to cancel or amend a booking should circumstances occur which are beyond our control. For your comfort and safety, advice will be given at the chalet regarding use of the Hot Tub and other facilities. Abuse of these facilities or disrespect of the property may result in you being asked to leave the property with no refund.